Vill du leda våra utbildares utvecklingsarbete?

Vår fantastiska kollega och utvecklingsansvarige går vidare till ett spännande chefsjobb inom Region Stockholm. Därför söker vi en person som vill axla manteln och leda våra kompetenta utbildare i arbetet med att skapa och utveckla utbildning. Någon som är grym på struktur och planering och samtidigt har förmågan att hålla blicken fäst framåt i arbetet mot vår gemensamma vision. Är det du?
Vi älskar att göra det vi gör, och det är att hjälpa andra att bli bäst på det de gör. Sedan 2005 hjälper vi människor och organisationer att nå framgång med utbildning som verktyg. Nu söker vi en utbildare som vill leda vårt pedagogiska arbete framåt. 

Om tjänsten

Du tar ledartröjan kring utveckling & metoder i ett snabbfotat, kreativt och engagerat lag som ger dig möjlighet att påverka och vara delaktig i utvecklingen av våra utbildningar och metoder. Alla våra utbildningar bygger på modellen SPRINT och vårt innehåll för blended learning är under ständig utveckling. Klicka runt på vår hemsida för att se mer om hur vi tänker kring pedagogik.

Den här tjänsten ställer krav på att arbeta långsiktigt, samtidigt som det behövs en flexibilitet kring omvärldsförändringar.

Ett konkret exempel på vad det kan innebära är när vi med mycket kort varsel ställde om alla våra utbildningar till distans. Ett annat är att långsiktigt leda arbetet med att skapa evidensbaserade träningsprogram med blended learning som stöd.

Parallellt med utvecklingsarbetet genomför du själv vissa schemalagda utbildningar och företagsanpassade uppdrag, som kan vara allt från enskild coachning till återkommande längre utbildningsinsatser. Tillsammans tränar vi morgondagens medarbetare och ledare för framtidens organisationer.

Vem är du?

• Du är skicklig på att samordna och leda utvecklingsarbete.
• Du har vana av att framgångsrikt leda team av experter.
• Du har relevant, akademisk examen, med inriktning på beteendevetenskap och/eller pedagogik.
• Du har ett stort intresse för beteendevetenskap och psykologi i allmänhet, och organisationspsykologi i synnerhet.
• Du kan inte låta bli att utveckla material, verktyg, övningar, metodik, träningsupplägg och pedagogik och tar aktiv del i att skapa och hålla utbildningsinsatser.
• Du har dokumenterad flerårig erfarenhet av att utbilda. Antingen kommersiellt eller i stor omfattning internt i större organisationer.
• Du har inriktningen ledarskap och projektledning. Och relevant arbetslivserfarenhet som gör att du förstår de olika verkligheter som möter våra olika kunder.
• Du känner dig trygg i att skapa, utveckla och leda upplevelsebaserad träning som hjälper deltagarna att gå från att veta till att göra direkt i utbildningen.
• Du har förståelse för kundens affär, verksamhet och hur vi kan hjälpa dem bli ännu bättre på det de gör.
• Du har en positiv energi som sprider sig till deltagare och kollegor.

OBS! Det är INTE tillräckligt att du arbetat inom skolans värld.

Vi erbjuder dig

• En möjlighet att leda skapandet av framtidens utbildningsmetoder och förändra utbildningsbranschen.
• Utbyte och samarbete i en dynamisk och kreativ miljö.
• Arbeta i nära samarbete med ledningen. Du rapporterar direkt till VD.
• Möjlighet att vara en positiv påverkansfaktor som gör skillnad för våra kunder.
• Chans att hjälpa individer hitta modet att skapa nya vanor som ger positiv effekt på arbetsplatsen.
• Spännande uppdrag med både små och stora kunder.

Vad säger dina blivande kollegor?

– Jag tycker det är fantastiskt att på heltid få ägna mig åt utvecklingsfrågor. Med det menar jag inte bara att få vara delaktig och kunna bidra till andras utveckling utan att även få utveckla mig själv. I utbildarrollen får jag hela tiden lära mig nya saker som jag sedan får vara med och dela med mina deltagare. Vi utbildare har ett stort utbyte av varandra och en fantastisk sammanhållning i gruppen. För mig som varit ensam i min roll känns det fantastiskt att få ett helt gäng av seniora, duktiga och härliga kollegor.

– På Framfot får jag möjlighet att använda min kreativa förmåga, arbeta med frihet under stort ansvar och samverka tillsammans med ett team av kollegor som jag ser fram emot att träffa när jag går till jobbet!

– Utbildargruppen på Framfot är ett härligt gäng som verkligen bryr sig om varandra. Själv har jag jobbat här i drygt sex år. Det är lärorikt, ibland utmanande och oftast inspirerande och kul. För att passa in här så är det en fördel om du känner dig trygg i din roll och är ganska självgående. Tempot är ofta högt, det finns en bra blandning och variation i vårt utbud och du har ett stort individuellt ansvar i planering och genomförande. Välkommen i gänget!

Praktisk information
Lön: Fast lön plus bonus, samt förmåner som tjänstepension och intern/extern utbildning.
Arbetstid: Heltid. Normalt ca 4 resdagar per månad.
Placering: DN-skrapan, Rålambsvägen 17, Stockholm.
Tillträde: När vi hittat rätt person. Intervjuer sker löpande. 

För att söka tjänsten

Skicka din ansökan till jobb@framfot.se. Eventuella frågor besvaras av Erik Sjögren, 070-653 10 83.

Om Framfot
Framfot är ett innovativt utbildningsföretag som utvecklar människor, organisationer och affärer genom utbildning, coachning och konkret konsulthjälp.

Vi erbjuder praktiska och behovsanpassade utbildningar inom ledarskap & projektledning, sälj & marknad, personal & HR och kommunikation & retorik. Vi har ett brett spektrum av kunder och uppdrag över hela landet och är stolta över de utvärderingar och resultat vi får och når. Företaget har funnits sedan 2005 och sitter i egna konferenslokaler i DN-husets 19:e våning på Kungsholmen.

Vår mission är att våra kunder ska nå sina mål, bli bäst på det de gör och ha bra samarbete för att lyckas. Hur vi gör det utgår helt från kundens situation och mål.

Vår vision är att vara det självklara valet och leda lärandet. Våra värdeord är glädje, engagemang, mod, omtanke och innovation.
Sökord: ledarskapsutbildare, utbildare, utvecklingsansvarig, projektledning, projektledare, instruktör, teamchef, gruppchef, ledare, manager, management, ledarskap

Are You Ready to Make an Impact in Identity? 

We hire the best to work with the best. Every SailPoint Crew Member embodies four characteristics. 

Wicked Smart 

Our people are the best and the brightest in our field and are always looking to grow and learn more. 

Determined 

With the right training and resources, our people drive their own projects, without micromanagement. 

Communicative 

Knowing what’s going on in the company and in the industry requires two-way communication – both from our employees and from our leadership. 

Collaborative 

We’re all on the same crew, and we like working both on our own and with each other – in the office, at community events or brainstorming over happy hour.  

We are thrilled to be one of the top places to work, and you're in luck, because we are hiring an Inside Sales Representative

Inside Sales Representative 

We are looking for a talented, enthusiastic and motivated Inside Sales Representative to evangelize the SailPoint message into the most important companies in the world. You will be responsible for delivering a positive customer experience using the SailPoint sales model while maximizing revenue and margin generation in top custom accounts. In this role, you will be linked with a team of field sales counterparts (Outside Sales Executive, SEs, Channel Partners, etc.) helping to penetrate new accounts and cross-sell into existing SailPoint accounts.
Responsibilities: 

• Maintain a high-level of daily activity including end user calls, partner calls, meetings and proactive outreach (phone and email) 
• Connect with prospects and customers through 30-40 contacts per day and follow up on Marketing leads 

• Has experiences in the full life cycle of sale: prospecting, selling, and closing 
• Effectively articulate the value proposition associated with SailPoint products and services 
• Build lasting relationships with prospects, end users and partners 
• Engage with cross-functional resources including field sales, senior leadership, marketing and others to drive business in your account base 
• Assume an active role in executing against your team's territory growth plan 

Requirements: 

• Experience in high tech sales. Preferably software and/or SaaS offerings -You have excellent verbal and written communication skills. Leveraging these skills to sell competitive products is something you genuinely enjoy. 
• You may have experience working in a high-performance team and thrive in a fast-paced stimulating environment and a built-in sense of urgency 
• You are coachable and open to receiving and acting on feedback to improve results. 

• You have an unwavering positive attitude, strong drive for results, and can easily handle ambiguity. 
• Positive attitude 
• Ability to travel (up to 25%) as needed for customer visits and trade shows 
• Swedish or Danish native speaker or sales experience in the Nordics

Qualifications and Experience: 

• 3+ years of outbound B2B software sales experience or a similar combination of work experience and education 
• Experience in the Fortune 500, Enterprise, Mid-Market space preferred 
• Bachelor's degree preferred but not required 

Excited? We can’t wait to hear from you! Apply to join the #SailPointCrew! 

Locations: Sweden, Denmark, Netherlands, Poland, Germany or UK

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Northvolt has exciting job offers for Process Engineers to initially join our exciting project team in Västerås.

In joining us you will play an important part from the very start in building one of the first large scale European battery factories. Northvolt will play an important role in the transformation to a carbon-free society.

We are continuously building a team of both experienced engineers and great leaders with engineering background.

The Process Engineer will be experts in one or several defined process areas which includes deep knowledge in process design, equipment handling, maintenance planning and control design etc. You will play an important role to interface equipment suppliers and to collaborate with Northvolt factory design teams to efficiently integrate the equipment into the process.

The process team will primarily and initially support the Construction, Environmental, Supply-Chain and R&D teams to create a world-class production of li-ion battery cells.

In general, you have a long experience in the field and have been driving large, innovative and challenging improvement projects in the area of yield, cost, quality, or efficiency.

Specifically, you have a deep understanding of working and cooperating with Lean, Production, Maintenance, IT, Automation, and Facility team.

The candidates for the management positions will be responsible for monitoring the operations of our systems, including quality and compliance. The candidate should also be able to recommend improvements to the process through the tracking of metrics and reporting of data. The candidate should definitely have strong technical abilities in order to succeed in this role.

Key responsibilities include but are not limited to:

• Sustain and improve process yield
• Provide technical support as necessary
• Establish process metrics and goals

• Develop and issue process designs

• Manage and train process engineering team

• Lead the improvement projects and update the progress weekly in the factory

• Finalize the process windows and DFMEA with R&D and QA team

• Qualify the alternative raw material with R&D team and Supply Chain

The persons we are looking for are team players, curious, and eager to learn. You will get the chance to have a real impact on our success story in Sweden (to start with) and see the results of your work. Our organization requires and values great self-discipline and natural talent to make things happen.

Apply with CV and and your complete LinkedIn profile.

Full-time employment, fixed salary.

Education/Experience

• BSc or MSc degree in Physics/Chemistry/ManufacturingEngineering

• 3+ years of relevant work experience within high volume production engineering in a related field

• Six sigma training with green belt certificate

• Familiar with DOE and SPC

• Familiar with DFMEA and QA troubleshooting tools

• Successful track record of leading process improvement projects in a production factory

• Experience from scaling production in a fast-growing environment ideally in the Battery, Food, Pharma, Semiconductor, Electrochemical or similar industry

• Curious, technically educated, and preferably with a strong business background

• Experience and interest in the manufacturing industry is a plus

Specific Skills/Abilities

• Excellent English in written and oral skills, Swedish is a plus
• Highly organized and result-driven
• An eye for detail
• Proactive and goes beyond expectations
• Exceptionally good negotiation and problem-solving skills
• Has a "can-do" attitude and an entrepreneurial spirit
• Ability to work under high pressure and tight deadlines, excellent time management
• Ability to work well with others in a team environment, as well as independently
• Ability to work in a high profile and often high pressured international environment
• Qualities that we cherish are flexibility, sense of quality, friendliness, motivation to take on new challenges, grit and a sense of humour
• Passionate & purpose-driven

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO, US that focuses on relocation, outplacement, and leadership development solutions. Our team of 300 is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group is by their side providing one-on-one coaching, innovative technology, and personalized job search or career development programs to help them find the best career path for them.  

Our mission is to make a positive IMPACT one relationship at a time. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of providing the highest quality of services available to transitioning employees and their families. Be a part of moving careers forward!

Description

We have an opening for a contract career coach based in Sweden to support our relocation solutions.   We support employees and their spouses/families as they acclimate to new cities, and assist spouses/partners with finding employment/career opportunities in the new area.  

The Coach works in a 1:1 capacity with employees of our client companies who are relocating by using IMPACT Group's technology and coaching methodology.  The coach also supports the spouse or partner of the relocating employee with job search support.

This is a part time, contract and telecommuting position, approximately 10 hours per week.

• Establishes rapport with employees and motivates them to achieve goals.
• Guides employees through coaching process and milestone completion.
• Advises and coaches career development, transition issues and career options.
• Coaches on CV/résumé writing, effective marketing techniques, interviewing and negotiating.
• Maintains electronic service delivery record for each employee serviced, according to the internal guide.
• Monitors progress of employees, consults with them on specific subjects to improve their job search skills and knowledge and deals with personal issues that are affecting their careers.

Requirements:

• At least three years experience coaching others in job search. Experience with resume development, interview preparation, career exploration, LinkedIn profiles and other aspects of job search coaching.
• Experience working with expatriates on job searches in Sweden.
• Very strong verbal / written communication skills (trilingual English/Swedish/French preferred).
• Able to analyze and appropriately address transitional needs. 
• Ability to engage and foster positive relationships with recipients/clients.
• Understanding of business and cultural practices within Sweden and surrounding areas.
• Currently lives and/or works in Sweden.
• High-speed internet connection on a personal computer; headset with a microphone will be required (telecommuting)
• Experience working with international job seekers, including career continuation scenarios, a plus.

Ideal Candidate:

• Master’s degree in a discipline involving the study of human behavior, business or related field preferred.
• Coaching certificate or training.
• Familiarity with Skype.
• Has personally relocated to a different country.
• Fluently speaks a second and third language--(English/French/Swedish-preferred).

IMPACT Group is the leading provider of career-life transition services serving more than 150 Fortune 500 companies world wide and ranked #1 for customer satisfaction for 11 years.  Please read more at www.ighr.com

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At Management Events we bring together the visionary leaders of the world in our 180+ events every year. all across Europe. Our story started in Finland in 1994 when our founder decided to help Finnish people network effectively. Since then we have facilitated more than a million 1-2-1 business meetings in our invitation-only events and have opened offices all around Europe. The story continues with new, innovative business models to revolutionize face-to-face media, including our new virtual events. Join us now!

What will you do?

As a Key Client Manager, you will build a network with high-level decision-makers such as CIOs or CEOs. By knowing their investment plans and internal projects, you can consult them to attend our exclusive events and match them with interesting discussion partners. At the events, the C-level executives talk to several companies that can help them with their projects. At the same time, these C-level executives gain industry insights through keynote speakers and peer to peer networking. Of course, you will also attend the events and support the organization and help out if there are any questions on site.

Who are you?

- You are sales-minded.
You know A-B-C is not just something you learn in kindergarten. You are always closing, of course with the long term relationship in mind. You see the business side of things and understand the value of a win/win. And you do not mind that you make some money while doing so.

- You are a consultant.
"How are you really doing?" Trying to find out a C-level executive's business problem is what you do. By building strong professional relationships with them, mainly over the phone, you know exactly which of our invitation-only events fit with their business needs and projects.

- You are a born networker.
You know a guy, who knows a guy, who knows a guy. As a Key Client Manager, you are in contact on a daily basis with the leaders of the top 500 companies in Sweden and Norway. And you're loving it!

- You are a matchmaker.
Cupid is your middle name. You match decision-makers with companies that have an interesting product or service by setting up pre-booked face-to-face meetings at the event.

We are looking for:

• Key Client Managers are typically fresh graduates or someone with 1-2 years of work experience in e.g. customer service, hospitality etc.
• A genuine "can-do" attitude with superb consulting and convincing skills
• An ability and motivation to communicate with decision-makers (CEOs, CFOs, etc.) mainly over phone.
• Driven by results and clear targets. Above all, you are eager to grow in your sales activities.
• Fluent Swedish language skills and English language on a professional level. Speaking Norwegian on a professional level is a big plus!
• Living in Stockholm or planning to move there. 

What's in it for you?

• Get to work with a unique business concept and influence your own earning level!
• Build your own personal network with (inter)national decision-makers!
• Be part of the culture, where we enjoy spending time together and work together towards our targets!
• We offer thorough training in our international ME Academy and continuous training and self-development opportunities during your employment.
• Join the international growth organization with plenty of opportunities! ME has been awarded several times as one of the Best Places To Work in Europe (by Great Place to Work Institute).
• See the video: What's it like to work at ME?

Do you have the passion and persistence to reach your goals? Challenge yourself!

Send us your application and CV in English. We are aiming for our new hires to start in November 2020 or in the beginning of 2021. 

For further information, please contact our Senior Talent Acquisition Specialist - Rico Habraken (+31205040937)

Marketing Manager Sweden (maternity cover)

Siteimprove is looking for a bright and energetic team player to join our Swedish team, based in our Stockholm office. As Marketing Manager, you will be responsible for ensuring the ongoing success and brand awareness of Siteimprove in Sweden.

This is a fast-paced, high-growth culture so you need to be a self-starter with strong initiative and drive. You will report directly to the Country Sales Manager and work closely with the Global Marketing team, based in Copenhagen, and Marketing Managers in other regions.

What the Role is About As a member of the Swedish team at Siteimprove, you will play a pivotal role in lead generation and ensuring that potential customers know who Siteimprove is and what we do, hence ensuring we are positioned as the number one digital management tools solution provider in Sweden. 

The position is a maternity cover lasting minimum 12 months

You will:

• Create local go to market strategy and plan in collaboration with the local sales and customer success teams

• Design and execute Swedish marketing initiatives, from sales campaigns to lead generation (including ABM), across all online and offline marketing channels

• Generate, nurture, and track leads strategically and analytically

• Drive local customer advocacy and customer campaigns.

• Plan, conceptualize and execute local events, webinars, sponsored tradeshows events for Sweden working closely with stakeholders.

• Work closely with Group Marketing & Communications, Global Product Marketing based out of Copenhagen, to localize campaigns and materials

• Produce Swedish content (Case Studies, newsletters, eBooks, blogs, etc.)

• Own country marketing budget & track marketing expenses

• 3+ years working in a marketing, lead generation or sales enablement role within a B2B SaaS company and adept at qualifying and nurturing leads

• Relevant education i.e. a Bachelor Degree, a Master Degree or any equivalent combination of experience and training that provides the required knowledge, skills and abilities.

•  Experience in campaign management, planning and handling online & offline events

• Experience with online marketing (webinars, content marketing, social/Google ads, email nurturing), event planning, social media, and online business models

• Excellent time management, organizational, and planning skills

• Resourceful with a ‘make-things-happen’ attitude.

• Strong collaboration and team building skills. 

• Native Swedish speaker, with excellent written and communication skills + fluency in English.

What We'll Love About You

• Experience with field and digital marketing in the IT industry, preferably with a software company.

• Experience with online marketing, event planning, social media and online business models.

• Excellent time management, organizational and planning skills.

• Familiar with SalesForce and Pardot (or similar marketing campaign management and sales systems like Hubspot/Marketo/Eloqua) for campaign execution and lead and customer management

What You Need to Know About Team Sweden
You’ll be joining a highly skilled team of Siteimprovers who are incredibly passionate about what they do and are characterized by their commitment to working as a team and an ever-present customer focus. We are a small, social and tight-knit team and we can’t wait for you to join us!

What We Hope You’ll Love About Siteimprove

1. Great and Inspiring Company Culture. Read more about the Siteimprovers and our inclusive, people-centric culture in this section here: https://careers.siteimprove.com/culture/
2. Corporate Social Responsibility. Siteimprove is a global thought leader within the field of digital inclusion and we proudly give back to the community locally as well as globally.
3. Internal Training Team. We prioritize your personal development and have clear Customer Success Career Path model.
4. Outstanding Office Location. The Swedish office is in Vasagatan – as central as it gets. Our global HQ is located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
5. We offer Preventive health care benefits (“Friskvård”), Healthcare insurance and pension scheme as well as company paid phone, internet and laptop.

What You May Already Know About Siteimprove

Siteimprove is a Danish-founded multinational company with 600 employees worldwide. In addition to our headquarters in Copenhagen, we have offices in 12 other locations worldwide and our more than 7,000 customers are spread across North America, Europe, and Asia-Pacific.
How You Apply

Click on the ‘Apply Now’ button to submit your application in English preferably. If you have any questions regarding the job, feel free to contact Talent Acquisition Specialist, Mark Selch Petersen, msp@siteimprove.com.  We review applications on a continuous basis, so the sooner you apply, the better.
Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.

We’re a global team unified in a common purpose: creating advanced technology solutions to the world’s water challenges. Developing new technologies that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor and return water to the environment, in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. In more than 150 countries, we have strong, long-standing relationships with customers who know us for our powerful combination of leading product brands and applications expertise with a strong focus on developing comprehensive, sustainable solutions. For more information, please visit us at www.xylem.com

If you are excited and passionate about helping us solve water, we want to hear from you!

As member of Xylem’s Product Security team, the Security Engineer is responsible for the implementation and execution of security programs and practices to support a growing, global water technology company.  This position will work across software and firmware development teams to identify component and system level technical risks and evaluate critical failure points, determine technical security controls to mitigate risks, and work with cross functional teams to implement features according to product road maps.  You will lead security standards implementation, penetration testing and PSIRT programs of for our entire product portfolio. Your passion for security and in-depth knowledge of Product Security will ensure that you deliver high impact results.
This position would require relocations to the Stockholm, Sweden area.

Duties & Responsibilities

• Work with the business, devops and systems teams to identify the right architecture for implementing new solutions, products and modules. Develop, implement and maintain product security strategy for the entire product portfolio covering IoT and, Smart-device suites
• Conduct complete lifecycle security architecture and technical assessments for a wide range of products, including embedded devices, enterprise software solutions, and mobile apps
• Engage in application and domain-specific threat modeling and attack surface analysis and reduction
• Provide guidance and leadership on best practices regarding security in software and firmware development
• Contribute to the development and evolution of the application and infrastructure security reference architecture. Develop, implement and maintain the security architecture for Xylem product portfolio
• Champion the Xylem security SDLC. This includes security testing, penetration testing, and identifying and fixing vulnerabilities in software and applications on all Xylem products.
• Implement or manage the implementation of common application security controls
• Assist other developers in remediating vulnerability findings by providing line-by-line guidance.
• Provide training and education to developers on software security best practices.
• Expert level operational support for security escalations from customers

Qualifications

• BS in Computer Science or equivalent with 5-years of experience
• Demonstrated expertise in product/application security architecture, Network security, application security, web services
• Experience with SAST, DAST, SCA and penetration testing tools
• In-depth experience identifying and protecting against web application and web service security vulnerabilities including those found in the OWASP Top 10 IoT Top 10 and CWE Top 25
• Meaningful experience in multiple programming languages
• Solid knowledge of the browser security model, crypto, and network security. Attacker mindset: Real passion for breaking all the things unbreakable.
• Knowledge of secure infrastructure architectures, application architectures, encryption, Cloud Security and broader security technologies.
• Strong operating systems knowledge Windows (all flavors),  Debian Linux
• IoT network technologies (such as Bluetooth/BLE, WLAN, Z-Wave, Zigbee, identity/auth security)
• Experience with wireless technologies such as CDMA, E-HRPD, GSM, UMTS, TDS-CDMA, LTE-FDD / LTE-TDD, and 5Gexperience with Android RIL, Telephony, C and Embedded RTOS.
• Scripting knowledge Linux scripting (bash), Windows scripting, Python or Perl
• Strong English communication skills, including written and spoken, is required.

Do you share our passion for helping our customers to achieve their digital potential?

At Siteimprove, the Customer Success Team is a critical part of our current and future success. We take the success of our customers incredibly seriously and we are now looking to add a new member to our Customer Success Team in Stockholm to make sure we keep delivering on our proactive approach to customer service.

As a Customer Success Manager, you will deliver effective and proactive advice to our Swedish speaking customer base, build long-lasting relationships and directly influence the success of our customers. You will deliver solutions to both technical and non-technical end users and provide them with training and advocacy. You will part of the Nordic CS team and report directly to the Head of Customer Success Nordic while of course also work closely with the rest of the Swedish team.

We are looking for an individual with excellent people skills, an interest in web communication, and a passion for sharing their knowledge. Maybe you have worked with websites before and have a joy of working in a technologically driven company. In addition, you have a passion for ensuring satisfaction and making customers successful in their digital presence. If this sounds like you, get in touch!

What the Role is About

• Building relationships throughout each step of the customer lifecycle: > Onboarding > Adoption > Nurture.
• Regularly reassess and understand customer priorities/challenges and adjust how to empower key stakeholders to succeed with Siteimprove's products.
• Train and advise customers with website and Siteimprove Platform related queries to increase renewal rates and reduce churn.
• Host and organize online webinars, in-person meetings, and smaller onsite customer knowledge sharing events like Siteimprove School, workshops, and user groups..
• Working closely with sales, marketing, support and product teams to coordinate and identify areas for improved engagement and potential upsell with the customer.
• Keep a pulse on the changes in the verticals and industries where your customers are.

What We Require of You

• You are customer service driven and have client-facing work experience.
• You are proactive and highly organized.
• You have great written and verbal skills in Swedish and English (Swedish at native level).
• You have a general interest in web and are interested in increasing your technical knowledge.
• You have great sense of humor and are of course a team player.

What We'll Love About You

It would be wonderful if you have website management experience, experience working with Totango or an equivalent of Customer Success Software and Salesforce, and experience with one or more of these fields: web content creation, accessibility, SEO, analytics. Knowledge of CMS and HTML will also come in handy. It will also be great if you have worked in a SaaS related environment.

What You Need to Know About the Nordic Customer Success Team

You’ll be joining a highly-skilled team of Siteimprovers who are incredibly passionate about what they do and are characterized by their commitment to working as a team and ever-present customer focus. We’re a small, social and tight-knit team but there’s always room for one more and we can’t wait to meet you!

What we hope you’ll love about Siteimprove

1. Great and Inspiring Company Culture. Read more about the Siteimprovers and our inclusive, people-centric culture in this section here: https://careers.siteimprove.com/culture/
2. Corporate Social Responsibility. Siteimprove is a global thought leader within the field of digital inclusion and we proudly give back to the community locally as well as globally.
3. Internal Training Team. We prioritize your personal development and have clear Customer Success Career Path model.
4. Outstanding Office Location. The Swedish office is in Vasagatan – as central as it gets. Our global HQ is located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
5. We offer Preventive health care benefits (“Friskvård”), Healthcare insurance and pension scheme as well as company paid phone, internet and laptop.

What You May Already Know About Siteimprove

Siteimprove is a Danish-founded multinational company with over 600 employees worldwide. In addition to our headquarters in Copenhagen, we have offices in 12 other locations worldwide and our more than 7,000 customers are spread across North America, Europe, and Asia-Pacific.

How You Apply

Click on the ‘Apply Now’ button to submit your CV and cover letter. If you have any questions regarding the job, feel free to contact HR Business Partner Katrine Rav Hallas at krh@siteimprove.com

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy