Summer trainee to Fazer Consumer Services Sweden
Fazer Group
Stockholm, STHMReady for a great tasting job? Join us as a
Summer trainee to our Consumer Services
Be part of the future of food
We are looking for a summer trainee to help our Consumer services team in Sweden Stockholm.
As a Trainee Specialist on Consumer Dialogue and Advising you work as part of the consumer service team. Your goal is to make the consumer experience in line with the Fazer brand a reality in every consumer encounter. Your main tasks are dialogue with consumers, handling inquiries, feedback and complaints in various channels, and advising and recommending products and services. Communication on various channels, such as social media channels and phone , is a key part of your job. The team's specialists also participate in the development of consumer service operations, information systems and stakeholder cooperation.
Your will support Fazer Lifestyle, Fazer Bakery and Fazer Confectionary in Sweden. Key tasks are to reply received feedback, complaints, ideas and to handle questions regarding products such as confectionary, bakery, various non-dairy and fruit based products in various channels. You will also have community management tasks and responsibilities over Fazer Swedish social media accounts.
In your daily work you document the different feedback cases and replies in our Consumer Feedback database and are responsible for feedback data maintenance.
Fixed term contract during the summer period Mid-June-august 2021. The location will be Stockholm but we are currently working remote. You will report to the Consumer Service Manager in Finland.
Why choose Fazer?
It starts with the people. You’ll be working in a supportive and welcoming environment, surrounded by colleagues who will inspire you to be your best.
As a specialist within consumer advising you have an opportunity to develop your own know how within various tasks. As well as inspiring work and work environment we also offer attractive benefits
What you will bring to the team
In order to succeed in this role, we expect you to study for relevant academic education within food industry or hospitality management. You have a good knowledge of nutrition, like special Diets and Food as well as experience of multi-channel consumer service.
You are fluent in English and Swedish and preferably have worked with systems and tools like Salesforce Service Cloud or other CRM systems, Social Studio / other social media community management.. You have excellent communication skills, both in writing and orally. As a person and consumer service representative, you are service-minded, systematic, responsible and fun to work with.
Ready for a greattastingjob? Applynow.
For more information regarding the position, please contact Anna Pukander, Consumer Service Manager,
anna.pukander@fazer.com
(no applications via e-mail). Send us your application in English as soon as possible, but no later than March 15thPlease also follow us on LinkedIn
Fazer, The Food Experience Company, enables people to enjoy the best moments of their day. In 1891, the young Karl Fazer opened his first café with a mission to make food with a purpose – and a passion to create moments of joy for all the people around him. Shaping the next tastes, traditions and food experiences, Fazer is going Towards Perfect Days. Fazer wants people to experience the Northern Magic it creates and builds on its strong heritage, consumer first approach and innovations to create the sustainable food solutions of the future. The Group focuses on fast-moving consumer goods, operates in eight countries and exports to around 40 countries. In 2019, Fazer Group had net sales of 1.1 billion euros and almost 9,000 employees. Fazer’s operations comply with ethical principles that are based on the Group’s values and the UN Global Compact.
Northern Magic. Made Real.
Kommunikatör till Zócalo
Zocalo Franchise AB
Stockholm, STHMDet här är vi
Zócalo är en kedja av mexikanska snabbmatsrestauranger i Sverige och Danmark. Maten på Zócalo är inspirerad av taqueriorna i det mexikanska kvarteret Mission District i San Francisco. Det är ett område där det traditionella mexikanska köket möter den fräscha kaliforniska matkulturen. I dag finns det 15 Zócalo restauranger i Stockholm, Köpenhamn, Malmö, Göteborg, Uppsala och Karlstad. Vi har också aktiv rekrytering av franchisetagare i Norge och England.
Verksamheten bygger på att sälja färsk, hälsosam och god mexikansk snabbmat i en modern och fräsch miljö. Vår mat är prisvärd och gjord på bästa möjliga råvaror. Vi är också ärliga mot våra kunder och visar alltid alla ingredienserna i vår mat så att gästen vet exakt vad hen får och kan ha förtroende för att Zócalo serverar mat som gästen mår bra av att äta.
På Zócalos huvudkontor på Södermalm i Stockholm är vi ett litet team som jobbar för att hjälpa alla våra franchisetagare att förbättra sina restauranger, locka fler gäster till Zócalo och göra gästens upplevelse så bra som möjligt.
Vad du kommer att göra
Som kommunikatör kommer du att jobba med vår VD och operativ chef. Ditt mål: att genom olika åtgärder få fler människor att känna till Zócalo och att förstärka bandet mellan restaurangerna och våra befintliga gäster.
Arbetsuppgifter
- Skapa och uppdatera innehåll för alla Zócalos social media kanaler.
- Läsa och besvara kommentarer från våra gäster på sociala media.
- Jobba med Zócalos franchisetagare och koordinera marknadsföringsåtgärder på deras restauranger och i restaurangens närområde.
- Uppdatera Zócalos grafiska marknadsmaterial.
- I samarbete med vår reklambyrå koordinera våra kampanjer genom att förbereda material för restaurangerna och se till att alla följer kampanjens riktlinjer.
- Besöka Zócalos restauranger och se till att restaurangerna jobbar med marknadsföring på bästa möjliga sätt.
- Jobba med företag, idrottsklubbar och andra föreningar för att förstärka Zócalos varumärke och position i restaurangernas närområde.
- Rekrytera ambassadörer för Zócalo - såsom idrottare och privattränare.
Vem du är
- För oss är det viktigare vem du är än vad du har gjort tidigare.
- Du brinner för social media och marknadsföring.
- Du har bra öga för design och kan ta bra bilder.
- Du har bra datorkunskap och kan göra enklare design jobb.
- Du älskar mat och vill hjälpa oss sprida Zócalos mat till flera personer i Sverige och andra länder.
Mer om jobbet
Vi har kontor vid Hornstull på Södermalm. En stor del av dina arbetsuppgifter kan du göra på distans och du kommer ha mycket flexibla arbetstider. Du behöver också resa till andra städer och besöka våra restauranger. Tjänsten är på deltid 50% tillsvidare.
Sök till oss idag
Om du tycker att det här låter intressant och vill höra mer, vänligen kontakta Zócalos VD Einar Einarsson - einar.e@zocalo.se. Skicka inte din cv via mail då dessa inte kommer att utvärderas, utan sök direkt via länken i annonsen.
Intea söker Redovisningsekonom
Intea AB
Stockholm, STHMIntea stärker ekonomi- och analysteamet i Stockholm och söker en noggrann och driven redovisningsekonom som trivs med att arbeta på ett snabbväxande bolag. Du kommer vara en viktig del av teamet som för närvarande uppgår till fem personer.
Intea är ett snabbt växande fastighetsbolag som grundades 2015. Bolagets investerar i och förvaltar social infrastruktur, fastighetsvärdet uppgick den 30 september till 10,0 miljarder kr. Hyresgästerna finns främst inom segmenten rättsväsende, högskolor och sjukvård. Bolaget präglas av en entreprenöriell anda med ett starkt fokus på hållbarhet och innovation.
Intea äger fastigheter runt om i Sverige och har lokala organisationer i Östersund, Linköping, Vänersborg och Kalmar. Bolaget bedriver dessutom flera projekt i olika faser runt om i landet. Totalt arbetar 38 medarbetare i koncernen.
Om rollen
Vi söker nu en redovisningsekonom som trivs i en föränderlig miljö. Du blir en viktig del av teamet som för närvarande uppgår till fem personer. Dina arbetsuppgifter kommer att variera och innefatta bland annat löpande bokföring, leverantörsreskontra, månads- och årsbokslut, årsredovisningar och deklarationer. Tjänsten är på heltid.
Vem är du?
Intea söker dig som vill vara med och verka i en utvecklande miljö i ett nytänkande fastighetsbolag. Du motiveras av att vara del av ett team där varje individ gör skillnad. Stor vikt läggs på din personlighet och att du passar in i gruppen. Det är viktigt att du som person är noggrann och ansvarstagande.
Vi söker dig som har:
- Relevant utbildning inom ekonomi/redovisning
- Arbetslivserfarenhet av självständigt redovisningsarbete
- Systemvana från ett eller flera ekonomisystem
- Flexibilitet med en stark teamkänsla
- Ansvarskänsla, noggrannhet, struktur samt resultatfokus
Vad erbjuder Intea?
Intea erbjuder arbete i en kreativ miljö med engagerade medarbetare. Hos Intea får du en spännande och utmanande roll i en entreprenöriell miljö där kreativitet och affärsmässighet står i fokus. Tjänsten är placerad högst upp i huset på vårt huvudkontor vid Sergels torg 12 i Stockholm.
Ansökan
Vid frågor rörande tjänsten är du välkommen att kontakta redovisningschef Johanna Thideman på johanna.thideman@intea.se eller +46(0)70 30693337.
Kundservicechef
Qsearch AB
Stockholm, STHM Välkommen till ett unikt specialistbolag inom försäkring! Vår vision är att förändra försäkringsbranschen och vår övertygelse är att framgång skapas av engagerade medarbetare som trivs på jobbet. Starkt bidragande till detta är vår företagskultur som är mycket tydlig. Medarbetarnas engagemang är också väldigt högt och vi har för andra året i rad tilldelats utmärkelsen Sveriges nöjdaste kunder inom kategorin fordonsförsäkring*. Vill du jobba på ett bolag där du får göra skillnad och där din personlighet betyder lika mycket som dina formella meriter – då kan Svedea vara stället för dig. | |
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Maintenance Operations Manager, KONE Sthlm
KONE AB
Kista, STHMMaintenance Operations Manager, KONE Stockholm
Do you want to work in a major global organization that is market leader in its industry? Are you ready to take the next step in your career? Now KONE is looking for a Maintenance Operations Manager with location in KONE headquarter Sweden , Kista.
As a Maintenance operation manager for Stockholm at KONE, you will be an important addition to KONE Sthlm Leadership team and have the important role to lead and coach the team of Maintenance Supervisors to reach the Maintenance operations targets and objectives. You will be responsible for driving the specific business change initiatives, ensuring business benefit realization, promoting customer centricity, service mindset, and KONE’s digital transformation.
This is an amazing opportunity to take your leadership skills to the next level and to impact our way forward.
KNOWLEDGE, EDUCATION AND EXPERIENCE
To succeed in this role you should have:
- Master's degree in financial/commercial or technical field.
- Prior working experience within people leadership
- Experience and skills from Customer relationship management
- Experience with change management in a structured manner
- Experience in management of service operations is an asset
- Working with digitalization and digital transformation is important
- Swedish and English full professional proficiency .
We believe you are a seasoned leader with the ability to communicate with confidence and clarity. A peoples leader who identifies and breaks down barriers to open communication. You encourages team members to share and implement their ideas and understand the value of cooperation between functions. We also think you have the ability to take on customer´s perspective and to see the importance of focusing on those activities which are critical to customer satisfaction. Since you will be supporting in management of Key Customer Relationship, your experience within Customer relationship management will be appreciated.
You are a visionary who can inspire the organization to take on KONE’s new digital journey to help improve our customers’ business, but you also understand the basics of operations management and can ensure that our results stay on track month-to-month. More importantly, we are making KONE’s new digital solutions not an addition, but a part of our core operating model to constantly improve our customer service and performance.
For you it is important to keep yourself up-to-date on current developments in the industry and to always seek opportunities for improvement.
Safety comes first at KONE, therefore it is important making sure that safety and business process are regularly audited. In this role you will continually identify any needed corrective actions and get them implemented. The maintenance operations manager is accountable for safety of employees and end-users.
WE OFFER
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
HOW TO APPLY
Welcome to register your application in the form of a resume and a personal cover letter. Last day to send your application is 7th February 2021. Selection may take place on a regular basis and the role may be appointed before the closing date. If you have any questions contact Sophie Tigerhielm Rezaei, Recruitment Specialist at 0046 10 218 40 12
ABOUT KONE
At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle.
Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. In 2019, KONE had annual net sales of EUR 10 billion and at the end of the year approximately 60,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
Norsktalande kundservicemedarbetare
De Lage Landen Finans AB
Stockholm, STHMNorwegian speaking Customer Service Desk Officer, Stockholm
Om DLL
Söker du efter en internationell och välmående organisation där du får möjlighet att utvecklas? Vill du arbeta i team med tydliga mål, men där du självständigt driver dina egna processer? Nu söker vi på DLL en norsktalande kundservicemedarbetare till vårt kontor i centrala Stockholm. DLL har specialiserat sig på tillgångsbaserade finansieringslösningar för tillverkare, återförsäljare och distributörer av utrustning inom kontor, jordbruks-, livsmedels-, sjukvårds-,”clean technology”, transport- och byggindustrin. Vi är verksamma i mer än 35 länder och möjliggör för företag att investera och använda den utrustning de behöver för att bedriva sin verksamhet. Vårt erbjudande innefattar leasing, leverantörsfinansiering, kommersiell finansiering och “life cycle asset management”. Vi nöjer oss inte bara med att leva upp till de förväntningar som våra kunder ställer på oss idag, vi skapar också lösningar som lever upp till morgondagen behov. För mer information, besök www.dllgroup.com.
Arbetsbeskrivning
Vi söker nu en norsktalande kundservicemedarbetare till Sverige. I rollen som kundservicemedarbetare kommer du att tillhöra vårt norska kundserviceteam vars främsta uppgift är att supportera våra kunder på bästa sätt. I rollen ingår det att du tar emot och besvarar inkommande samtal och e-mail från våra slutkunder. Du kommer att hantera administrativa uppgifter och ansvara för vår avtalsportfölj, exempelvis genom att uppdatera kundinformation i våra system och säkerställa snabba och korrekta svar på våra kunders frågor. Rollen är baserad i Stockholm och du blir en viktig del av vårt nordiska team och kommer även jobba nära det svenska kundserviceteamet. Vi strävar ständigt efter att förbättra oss och leverera högst möjliga service till våra kunder. Innovation och processförbättring är något vi aktivt jobbar med och uppmuntrar till.
Dina erfarenheter och kvalifikationer
Vi söker en kandidat med en hög servicenivå och förmåga att kommunicera på ett professionellt sätt. För att lyckas i rollen som kundservicemedarbetare bör du ha en viss telefonvana och trivas i ett högt tempo. Du är en positiv lagspelare som bidrar till god stämning. Dessutom har du ett starkt driv och trivs med att få saker gjorda. Du drivs av att göra det lilla extra och ge god service. Du har erfarenhet ifrån ett serviceyrke som t ex. kundservice, callcenter eller reception. Det är ett krav att du kan tala och skriva flytande på norska och engelska.
Vi erbjuder:
Hos DLL anser vi att personalen är vår största tillgång. Som en värdefull medlem hos oss på DLL, bidrar du till en informell och professionell atmosfär där alla uppmuntras till att skapa nätverk genom hela organisationen. Med samlad kompetens blir vi effektiva och kundfokuserade och den främsta partnern inom finansiella lösningar. Under pandemin jobbar de flesta medarbetarna hemifrån, något även du kommer ha möjlighet till. Vi ser gärna att du är bosatt i Stockholmsområdet men det är inte ett krav. Alla medlemmar får: - Två arbetsdagar per år att vara volontär för en lokal välgörenhet - Hälsa och välbefinnande program - Karriärmöjligheter: online-lärande och utvecklingsprogram - Kollektivavtal med attraktiva pensions- och försäkringspaket
DLL i korthet:
DLL har specialiserat sig på tillgångsbaserade finansieringslösningar för tillverkare, återförsäljare och distributörer av utrustning inom kontor, jordbruks-, livsmedels-, sjukvårds-,”clean technology”, transport- och byggindustrin. Vi är verksamma i mer än 35 länder och möjliggör för företag att investera och använda den utrustning de behöver för att bedriva sin verksamhet. Vårt erbjudande innefattar leasing, leverantörsfinansiering, kommersiell finansiering och “life cycle asset management”. Vi nöjer oss inte bara med att leva upp till de förväntningar som våra kunder ställer på oss idag, vi skapar också lösningar som lever upp till morgondagen behov. För mer information, besök www.dllgroup.com.
Ansökan
Urval sker löpande, skicka din ansökan redan idag! Sista ansökningsdag: 10 mars 2021. Skicka dina ansökan via vår karriärsida www.workingatdllgroup.com För mer information kan du kontakta Irene Stierna HR Business Partner Nordics via +46 (0) 70 481 70 14
Onboarding coordinators within tech to global fashion company
Academic Work
Stockholm, STHMOur client, a global fashion company, is now searching for Onboarding Coordinators to their Brand Services team. In this role you will help partners (well known brands) of the company with smooth onboardings and support within our clients business system, while gaining great experience within tech & retail. Apply today and come and join their journey!
About the role
This is an opportunity to work and create connections at a global company. You will work in an open, fast-changing, flexible, humane and fun workplace. They have a strong culture, go-ahead spirit and a strong belief in the future of digitization!
As a consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Read more about our offer{target="_blank"}.
Job duties
Working in Brand Services is fun! Our customer believes in teamwork and co-creation with other functions within the Group.
In this role, you will belong to the Service area External Products within Brand Services and work with all external partners (well knows brands such as Adidas, Loreal etc) for the Group. You will ensuring a smooth partner sign on, onboarding and support. You will belong to a team with approximately 12 members, 5 that will have similar roles.
You will work with wide contact areas and be in contact with the whole Brand Services team as well as Assortment teams, Accounting, Logistics, Business Tech, Customer Service and B24 (the aggregator/system that our client uses). You will also work closely with business tech.
Your work tasks will mainly be... * You will guide our external brands through the company-process, focusing on ensuring the correct product information to the back end systems via EDI. * You will also guide the partner in the partner portal in the system, B24 * teaching the partners on how to respond to orders, send logistic information as well as invoices.
We are looking for
Mandatory requirements: * Excel knowledge * Very good skills in English
Qualifying requirements: * Knowledge of multibrand selling, perhaps you have experience from working within E-commerce or retail * Knowledge about aggregators within Wholesale and the product information flow * Education within IT/tech, economics or retail (or similar)
Your personality plays an important role for this position. As a person, you are a great communicator and you are great at managing projects and meeting deadlines. You are a true team player, and you have an interest in Tech.
Other information
- Start and length of assignment: 2021-03-22(earlier is possible) - 2021-06-30, chance of extension
- Work extent: Full time
- Location: Stockholm, currently remote
- Contact information: This recruitment process is conducted by Academic Work. It is a request from our client that all questions regarding the position is handled by Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
Account Executive
Scope
Stockholm, STHM
A little about Scope. Scope makes it easy to find and manage people brands want to be connected to. We focus a lot on user experience, ease of use and efficiency. We have customers around the world, and are now looking for people that want to build a global company with us.
We are looking for someone that loves tech, brands and startup. You don’t have to be a ninja in sales but willing to learn :) Most important is that we like working together and that you want to grow Scope with us.
You will run the entire sales cycle, from qualification to demo to driving the buying process to close. We don’t sell like traditional sales organizations, instead we love to help where our products make the most selling. Together we will work to make sure all brands fall in love with Scope.
Who You Are:
1+ years of closing experience, ideally within Saas/MarTech
Eager to help brands rather than get a huge commission
Want to start your own startup in the future
Driven to learn more
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
Mediocre humor (optional, it’s more what you can expect from us...)
Why us?
New but already proven product with fast growing revenue
We like to go away for a week now and then to work together in a completely new location somewhere in the world
Chance to be part of a company that could become global
ONBOARDING COORDINATOR TO EXTERNAL PRODUCTS, GLOBAL COMPANY WITHIN RETAIL
JobBusters AB
Stockholm, STHM
- Excellent knowledge in Excel
- Knowledge of multibrand selling
- Knowledge about aggregators within Wholesale
- B24 (3rd party)
- Knowledge of product information flow
- Fluent in English, both written and spoken
- Knowledge in SAP is a plus (you will not work in it but good to have an understanding about product setup)
Company Description
JobBusters is an authorized staffing and recruitment company. We are focused on white-collar workers and place great value on finding the right person for the right position. By being flexible, accessible and present in relation to customer, consultant and candidate, we aim to find our customers 'dream candidates and our candidates' dream jobs. The assignment will be performed at our client HQ office in Stockholm City but mainly remote during the pandemic.
Job Description
Our global client within retail are looking for an Onboarding Coordinator to External Products. You will be a part of Brand Services but work closely together with Business Tech. The Service area “External Products” within Brand Services and work with all external partners for the Group. Ensuring a smooth partner sign on, onboarding and support. The team are approx. 12 members, 5 that will have similar roles. Working in Brand Services is fun! Our client believe in teamwork and co-creation with other functions within the Group. You will be in contact with the whole Brand Services team as well as Assortment teams, Accounting, Logistics, Business Tech, Customer Service and B24 (3rd party aggregator). You will guide the client’s external brands through the client’s process, focusing on ensuring the correct product information to our back end systems via EDI. You will also guide the partner in the partner portal in B24, teaching them how to respond to orders, send logistic information as well as invoices.
Personal qualities
The three main personal qualities that our client is looking for is project management skills/communicator, tech interest and a teamplayer.
Salary
As agreed.
Admission and Application
Full time position, 40 hours per week. The position will start 2021-03-22 and the assignment is expected to run to 2021-08-31, with possible extension. For this assignment you will be employed by JobBusters as a consultant at our client. Submit your application in English as soon as interviews are ongoing. Applications before 2021-03-02 will be prioritezed in the selection.
PAYROLL SPECIALIST TO GLOBAL COMPANY IN STOCKHOLM
JobBusters
Stockholm, STHM- You have a certificate (KY) in payroll or higher.
- You have at least 3-4 years of experience from working in payroll.
- You are confident reporting AGI to the tax agency
- You are used to looking at payroll accounting documents, and are used to working in Excel
- You are fluent in English and Swedish, in speech and writing.
- Previous experience with Hogia, their payroll system for Sweden, is a plus.
Company Description
JobBusters is an authorized staffing and recruitment company. We are focused on white-collar workers and place great value on finding the right person for the right position. By being flexible, accessible and present in relation to customer, consultant and candidate, we aim to find our customers 'dream candidates and our candidates' dream jobs.
Job Description
Now we are looking for a payroll specialist to our client within the music industry in Stockholm. In this role, you will both cover the Swedish inhouse payroll, and take responsibility for a few of their EMEA countries. The Swedish payroll will be split between you and your team members. Besides the day to day responsibilities, you will receive and respond to incoming queries from employees, managers, and other stakeholders.
What you´ll do
• Handle the processing of end-to-end payroll for their Swedish entity in a timely and accurate manner
• Be responsible for coordinating payroll end to end with their outsourced payroll providers in a timely and accurate manner
• Make sure they are in compliance with local regulations
• Work closely with other departments such as HR and Accounting to ensure that the end-to-end payroll process is accurate
• File monthly income declarations and make necessary corrections
• Assist with general HR related matters and benefit administration, and general administrative duties such as statistics
• Make sure your work is SOX compliant
• Support the development of processes, systems, and standards to improve service delivery
Personal qualities
You have excellent time management- and structure skills and an analytic mind. You are good at troubleshooting and finding solutions to problems, and have no problem working independently as well as in a team. You a positive person who doesn’t scare easy when you are exposed to uncertainty or high tempo situations. You like to juggle more than one thing at a time.
Admission and Application
Full time position, 40 hours per week. The position will start as soon as possible, and the assignment is expected to run for 6 months, with possible extension. For this assignment you will be employed by JobBusters as a consultant at our client. Submit your application in English as soon as interviews are ongoing.
Skickad
1 dag sedan
Beskrivning
Ready for a great tasting job? Join us as a
Summer trainee to our Consumer Services
Be part of the future of food
We are looking for a summer trainee to help our Consumer services team in Sweden Stockholm.
As a Trainee Specialist on Consumer Dialogue and Advising you work as part of the consumer service team. Your goal is to make the consumer experience in line with the Fazer brand a reality in every consumer encounter. Your main tasks are dialogue with consumers, handling inquiries, feedback and complaints in various channels, and advising and recommending products and services. Communication on various channels, such as social media channels and phone , is a key part of your job. The team's specialists also participate in the development of consumer service operations, information systems and stakeholder cooperation.
Your will support Fazer Lifestyle, Fazer Bakery and Fazer Confectionary in Sweden. Key tasks are to reply received feedback, complaints, ideas and to handle questions regarding products such as confectionary, bakery, various non-dairy and fruit based products in various channels. You will also have community management tasks and responsibilities over Fazer Swedish social media accounts.
In your daily work you document the different feedback cases and replies in our Consumer Feedback database and are responsible for feedback data maintenance.
Fixed term contract during the summer period Mid-June-august 2021. The location will be Stockholm but we are currently working remote. You will report to the Consumer Service Manager in Finland.
Why choose Fazer?
It starts with the people. You’ll be working in a supportive and welcoming environment, surrounded by colleagues who will inspire you to be your best.
As a specialist within consumer advising you have an opportunity to develop your own know how within various tasks. As well as inspiring work and work environment we also offer attractive benefits
What you will bring to the team
In order to succeed in this role, we expect you to study for relevant academic education within food industry or hospitality management. You have a good knowledge of nutrition, like special Diets and Food as well as experience of multi-channel consumer service.
You are fluent in English and Swedish and preferably have worked with systems and tools like Salesforce Service Cloud or other CRM systems, Social Studio / other social media community management.. You have excellent communication skills, both in writing and orally. As a person and consumer service representative, you are service-minded, systematic, responsible and fun to work with.
Ready for a greattastingjob? Applynow.
For more information regarding the position, please contact Anna Pukander, Consumer Service Manager,
anna.pukander@fazer.com
(no applications via e-mail). Send us your application in English as soon as possible, but no later than March 15thPlease also follow us on LinkedIn
Fazer, The Food Experience Company, enables people to enjoy the best moments of their day. In 1891, the young Karl Fazer opened his first café with a mission to make food with a purpose – and a passion to create moments of joy for all the people around him. Shaping the next tastes, traditions and food experiences, Fazer is going Towards Perfect Days. Fazer wants people to experience the Northern Magic it creates and builds on its strong heritage, consumer first approach and innovations to create the sustainable food solutions of the future. The Group focuses on fast-moving consumer goods, operates in eight countries and exports to around 40 countries. In 2019, Fazer Group had net sales of 1.1 billion euros and almost 9,000 employees. Fazer’s operations comply with ethical principles that are based on the Group’s values and the UN Global Compact.
Northern Magic. Made Real.