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ADAPTED_NOW

Operations Manager

You will be responsible for optimizing sales processes, enabling sales teams with the necessary tools and technologies, and providing actionable insights through data analysis. The ideal candidate possesses a blend of analytical skills, sales acumen, and leadership abilities to support the sales team in achieving its full potential.

ACTIVE

The Revenue Operations Manager is a critical role that acts as a strategic partner to the sales function, driving efficiency, productivity, and revenue growth. You will be responsible for optimizing sales processes, enabling sales teams with the necessary tools and technologies, and providing actionable insights through data analysis. The ideal candidate possesses a blend of analytical skills, sales acumen, and leadership abilities to support the sales team in achieving its full potential.Responsibilities:Sales Enablement:<ul><li>Equip sales teams with the tools, technologies, and training required for success</li><li>Develop and maintain sales playbooks, battle cards, and other enablement content</li></ul>Process Optimization:<ul><li>Streamline and automate sales processes to eliminate inefficiencies</li><li>Standardize workflows and automate administrative tasks to maximize selling time</li></ul>Data and Analytics:<ul><li>Provide actionable insights derived from sales data to inform decision-making</li><li>Develop and manage sales dashboards and reports to track key metrics</li></ul>Territory Planning and Management:<ul><li>Design and implement effective sales territory plans for optimal coverage</li><li>Monitor territory performance and make adjustments as needed</li></ul>Goal Setting and Performance Management:<ul><li>Collaborate with sales leaders to set achievable sales goals</li><li>Track sales performance and provide coaching to help reps improve</li></ul>Cross-functional Collaboration:<ul><li>Foster collaboration between sales, marketing, and customer success teams</li><li>Facilitate communication and information sharing to promote alignment</li></ul>Requirements:<ul><li>Bachelor's degree in Business, Marketing, or a related field</li><li>5+ years of experience in sales operations, business operations, or a similar role</li><li>Proven track record of driving sales efficiency and productivity</li><li>Strong analytical skills with the ability to interpret data and provide actionable insights</li><li>Proficiency in CRM software and other sales enablement tools, Salesforce preferred</li><li>Excellent communication and interpersonal skills</li><li>Ability to work cross-functionally and build relationships across teams</li></ul>

Bambuser

Revenue Operations Manager

Teamtailor

Vice President Customer Services

As the Vice President of Customer Success, you will be a key member of our leadership team, responsible for developing and executing a comprehensive customer success strategy that ensures the satisfaction, retention, and growth of our valued customer base. Cross-Functional Collaboration: Collaborate closely with Sales, Product, Marketing, and Support teams to ensure alignment and coordination in delivering value to customers and achieving revenue targets.

<h3>Ready for a new adventure building the next-generation retail experience?</h3>As the Vice President of Customer Success, you will be a key member of our leadership team, responsible for developing and executing a comprehensive customer success strategy that ensures the satisfaction, retention, and growth of our valued customer base. This global role demands a seasoned leader who can inspire, mentor, and lead a team to deliver exceptional customer experiences, drive revenue growth, and foster customer advocacy.What you will be doing<ul><li>Customer Success Strategy: Develop and execute a global customer success strategy that aligns with the company's vision and goals, ensuring the successful adoption of our products or services and the long-term satisfaction of our customers.</li><li>Global Team Leadership: Build, mentor, and manage a high-performing Customer Success team, fostering a culture of excellence, collaboration, and customer-centricity.</li></ul><ul><li>Customer Lifecycle Management: Oversee the entire customer journey, from onboarding and adoption to expansion and renewal, ensuring that customers achieve their desired outcomes and maximize the value of our offerings.</li><li>Customer Health Monitoring: Implement tools and processes to proactively assess customer health, identify at-risk accounts, and develop strategies to mitigate churn and increase customer retention.</li><li>Customer Advocacy: Cultivate strong relationships with key customers, serve as their advocate within the organization, and encourage customer advocacy, including references and case studies.</li><li>Data-Driven Insights: Leverage data analytics to gain actionable insights into customer behavior, preferences, and trends, driving informed decision-making and continuous improvement of the customer experience.</li><li>Cross-Functional Collaboration: Collaborate closely with Sales, Product, Marketing, and Support teams to ensure alignment and coordination in delivering value to customers and achieving revenue targets.</li><li>Customer Feedback and Improvement: Collect and analyze customer feedback, working closely with product and engineering teams to drive product improvements and enhancements based on customer input.</li><li>Renewal Management: Develop and implement strategies to optimize customer renewals and upsell opportunities, ensuring revenue growth and customer retention.</li><li>Customer Success Metrics: Define and monitor key performance indicators (KPIs) and metrics to measure the success and effectiveness of the Customer Success team and initiatives. Support in monitoring contract renewals and churn risk to ensure company GRR & NRR targets are met.</li></ul><div> </div>Who you are<ul><li dir="ltr">Bachelor's degree in business, marketing, or a related field; MBA or equivalent is a plus</li><li dir="ltr">10+ years experience working in a Saas/retail/eCommerce company</li><li dir="ltr">Bachelor's degree in business, marketing, or a related field; MBA or equivalent is a plus</li><li dir="ltr">Proven track record of leadership in customer success, ideally in a B2B or SaaS environment</li><li dir="ltr">Deep understanding of customer success principles, methodologies, and best practices</li><li dir="ltr">Exceptional leadership, team management, and both verbal and written English communication skills</li><li dir="ltr">Strong analytical mindset with the ability to make data-driven decisions</li><li dir="ltr">Strategic thinker with a passion for delivering exceptional customer experiences.</li><li dir="ltr">Demonstrated ability to develop and execute customer success strategies.</li><li dir="ltr">Outstanding problem-solving and decision-making capabilities.</li><li dir="ltr">Experience working in a Saas/retail/eCommerce company in a hyper-growth phase is preferred</li><li dir="ltr">Travelling is an essential part of the role, sometimes with short notice.</li></ul> <ul></ul><h4>This is Bambuser</h4>Bambuser’s Video Commerce technology drives customer engagement and sales for some of the world’s largest brands and retailers. At the forefront of live streaming technology since 2007, Bambuser launched interactive eCommerce solutions in 2019 and quickly became the platform of choice for companies worldwide. Our team has established long-term partnerships and supported campaign activations for brands and retailers including Adidas, Hugo Boss, brands within the LVMH group, Clarins, Selfridges, Sonos, and many others. Bambuser values diversity and is proud to be an equal opportunity employer, welcoming individuals from all backgrounds, regardless of where you come from or what you believe.

VP of Customer Success

IT Security Specialist

Our team has established long-term partnerships and supported campaign activations for brands and retailers including Adidas, Hugo Boss, brands within the LVMH group, Clarins, Selfridges, Sonos, and many others. We are seeking an experienced Information Security Expert to maintain and further develop our ISO27001 certification as well as certifications for CSA (Cloud Security Alliance) and SOC 2 (System and Organization Controls).

<h3>Ready for a new adventure building the next-generation retail experience?</h3>Bambuser is a leading company in live video streaming with a passion for innovation and technology. We strive to deliver top-notch solutions that revolutionize how businesses and consumers interact. With our headquarters in the heart of Stockholm, we offer a dynamic and creative work environment where collaboration and innovation are key. We also have offices in New York, London, Paris, and Tokyo, giving us a global presence and the opportunity to collaborate with colleagues and clients around the world. We are seeking an experienced Information Security Expert to maintain and further develop our ISO27001 certification as well as certifications for CSA (Cloud Security Alliance) and SOC 2 (System and Organization Controls). This role involves close collaboration with various departments to ensure that our security standards not only meet but exceed industry requirements. <h4>What you'll do</h4><ul><li>Maintain our ISO27001 certification and further develop our ISMS</li><li>Manage and ensure compliance with CSA and SOC 2 certifications</li><li>Conduct regular internal and external audits and security assessments</li><li>Develop and implement security policies, guidelines, and procedures</li><li>Perform risk analyses and vulnerability assessments</li><li>Manage security incidents and conduct incident investigations</li><li>Educate and support employees on information security matters</li><li>Address security questions from clients and prospects</li><li>Stay updated on new threats and trends in cybersecurity</li><li>Security administration and documentation</li></ul><h4>Who you are</h4><ul><li>A relevant university degree in information security, IT, or equivalent is an advantage</li><li>At least 3 years of experience in information security, specific experience in ISO27001, and knowledge of CSA and SOC 2 is desirable</li><li>Documented experience in conducting and leading certification processes</li><li>Strong analytical skills and experience in risk management</li><li>Ability to work independently and in teams, with strong communication and collaboration skills</li><li>Knowledge of current legislation and regulatory requirements in information security</li><li>Certifications such as CISSP, CISM, CISA, or equivalent are advantageous</li><li>Any knowledge of cybersecurity is advantageous</li><li>Knowledge or interest in CSR (Corporate Social Responsibility) and sustainability issues is also valuable</li><li>Fluent in both written and spoken English</li></ul><h5> </h5><h4>This is Bambuser</h4>Bambuser’s Video Commerce technology drives customer engagement and sales for some of the world’s largest brands and retailers. At the forefront of live streaming technology since 2007, Bambuser launched interactive eCommerce solutions in 2019 and quickly became the platform of choice for companies worldwide. Our team has established long-term partnerships and supported campaign activations for brands and retailers including Adidas, Hugo Boss, brands within the LVMH group, Clarins, Selfridges, Sonos, and many others. Bambuser values diversity and is proud to be an equal opportunity employer, welcoming individuals from all backgrounds, regardless of where you come from or what you believe.

Information Security Specialist

Data Engineer

Our team has established long-term partnerships and supported campaign activations for brands and retailers including Adidas, Hugo Boss, Dior, FENDI, Clarins, Shiseido, John Lewis, Tommy Hilfiger, Selfridges, QVC, and many others. With a focus on GCP technologies like BigQuery, Dataflow, Airflow and Appengine, you'll use SQL, python and Node.js to transform data and build pipelines that are reliable, efficient, and secure.

<h3>Ready for a new adventure building the next-generation retail experience?</h3>At Bambuser, our customers’ business is our passion. We genuinely believe in the individuals’ potential and work together as a team to pursue our vision — to reimagine the future of retail. We offer you an open, honest, friendly workplace where everyone’s opinion counts. Since our days are busy, we think it’s important to have fun at work. The discussions can be intense, but we always have each other’s backs. <h4 dir="ltr">What you will do</h4>Join us at Bambuser as a Data Engineer and play a pivotal role in creating and scaling our future-ready data platform. As part of our dynamic team, you'll leverage your skills to craft innovative data-driven features and solutions that help our organization make better, data-backed decisions.With a focus on GCP technologies like BigQuery, Dataflow, Airflow and Appengine, you'll use SQL, python and Node.js to transform data and build pipelines that are reliable, efficient, and secure. As a key player in our architecture and ELT systems, you'll proactively seek out opportunities to improve our processes and solutions, taking our data capabilities to the next level.Collaborating with stakeholders across the company, including analysts and product teams, you'll help ensure that our data infrastructure and tracking meet the needs of our growing organization.If you're passionate about data engineering and excited about creating transformative solutions that will shape our future, we want to hear from you. Come join our team at Bambuser and take your career to new heights.<h4 dir="ltr">We value</h4><ul><li>Skills and background</li><li>Master degree in computer science or engineering</li><li>3+ years experience in data engineering</li><li>Solid knowledge in building high-quality solutions for analysts</li><li>Experience in building data pipelines processing large data sets</li><li>Experience using cloud platforms: GCP, AWS, Azure</li><li>Knowledge in the concept of Data Warehouse Automation and Extract, Transform, Load (ETL) tools e.g. Dataform, DBT, Airflow, Matillion,...</li><li>Passionate about building data processing applications</li><li>An agile mindset, a willingness to try new things and collaborate with the team</li><li>Interest in building and maintaining CI/CD</li></ul>Nice to have<ul><li>Working knowledge of Git (or similar), Docker, Terraform, Python</li><li>Experience with transformation tools, Dataform or DBT</li><li>Experience with client logging</li><li>Experience working with streaming data</li><li>Above all, we assume that you are curious and not afraid to ask when in doubt. </li></ul> <h4 dir="ltr">Tools we use</h4>GCP, BigQuery, Dataform, Dataflow, Airflow, Terraform, Python, Matillion, Thoughtspot <h4>This is Bambuser</h4>Bambuser’s Live Video Shopping technology drives customer engagement and sales for some of the world’s largest brands and retailers. At the forefront of live streaming technology since 2007, Bambuser launched interactive eCommerce solutions in 2019 and quickly became the platform of choice for companies worldwide. We have been used by thousands worldwide for everything from sporting events, real-time news, drone shots, product launches, immersive virtual-reality shows, shoppable catwalks, and many more. Our team has established long-term partnerships and supported campaign activations for brands and retailers including Adidas, Hugo Boss, Dior, FENDI, Clarins, Shiseido, John Lewis, Tommy Hilfiger, Selfridges, QVC, and many others. Bambuser values diversity and is proud to be an equal opportunity employer, welcoming individuals from all backgrounds, regardless of your race, gender, religion, age, ability, or other characteristics.

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